Contact Us

Got a question about a review, spotted something that needs updating, or want to flag an issue with one of the crypto casinos we cover? This page explains the best way to reach us and what we can (and can't) help with.

What we can help with

Best Bitcoin Casinos is an independent research and comparison site covering crypto casinos for US players. We're not a casino ourselves, and we don't process deposits, withdrawals, or player accounts. That means we're the right people to contact for things like:

• Corrections — if a bonus term, licensing detail, or coin support listing has changed and our page is out of date
• Feedback on our reviews or ranking methodology
• Questions about how we researched a particular site, such as BetPanda, CoinPoker Casino, or any other operator listed on the site
• General enquiries about crypto gambling in the US that our content hasn't answered
• Requests to have an operator considered for review

What we can't help with

Because we don't operate any of the casinos we review, we're not able to resolve account-specific issues. If you've run into a problem with a deposit, a withdrawal that hasn't arrived, a bonus that hasn't credited, or a verification request, that has to go through the casino's own customer support team directly — they hold your account details and we don't. Each site's support contact is usually listed in its help center or footer.

Similarly, we can't give personalized legal or tax advice. Crypto casinos serving US players operate offshore, licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator, and their legal status sits in a grey area that varies by state. If you have specific questions about whether play is permitted where you live, or about tax obligations on gambling or crypto gains, a licensed attorney or tax professional in your state is the right person to ask — not us.

Before you reach out, a few things worth checking first

A lot of questions we get are already answered elsewhere on the site, so it's worth a quick check before you contact us:

• Bonus terms and wagering requirements are listed alongside each offer on our review pages — check there before assuming a promotion is missing conditions
• State restrictions vary by operator, and offshore sites commonly exclude certain states — the individual casino's terms page will confirm this for your location
• If your question is about problem gambling or wanting to set limits on your own play, our Responsible Gambling page has practical tools and the National Problem Gambling Helpline (1-800-GAMBLER)
• For details on how this site is run and who's behind it, see our About Us page
• Our full terms of use, including how we handle affiliate relationships, are on the Terms and Conditions page

How we handle commercial relationships

Some of the crypto casinos featured on this site, including options like Cryptorino, LuckyRollers, and Winna, are partners we may earn a commission from if you sign up through a link on this site. That relationship never decides how a site is ranked or reviewed — ratings are based on our own research into coin support, licensing, payout speed, and game variety, not on which operator pays the most. If you contact us with a concern about a specific ranking, we'll look into it honestly.

A note on age and responsible play

This site and the operators it reviews are intended for adults only — 18+ or 21+ depending on the site and your state's rules, and you should confirm the applicable minimum before signing up anywhere. Crypto casino play carries real financial risk, including the risk of losing your deposit and the added risk that crypto values can shift while your funds sit in an account. If gambling stops being something you can comfortably afford, or starts to feel like it's controlling your decisions, the National Problem Gambling Helpline (1-800-GAMBLER) is free and confidential, and our Responsible Gambling page has further tools and self-exclusion information. Offshore crypto casinos don't always offer the same player protections as state-regulated operators, so it's worth building your own limits in from the start.

Getting a response

We read every message that comes in, though we can't promise a specific turnaround time, and we're not able to give tax, legal, or account-specific advice as noted above. For anything account-related — a stuck withdrawal, a KYC request, a bonus that hasn't applied — go directly to the casino's own support channel first, since they're the only ones with access to your account.